Don't be sheepish
Frequently Asked Questions
Everything homeowners and builders ask us about our 100% New Zealand wool carpet — from where to see it in person, to how it's grown, to keeping it looking its best for years to come.
Buying & Stockists
Can I buy Station Collective carpet directly from this website?
No — Station Collective isn't sold online or direct from this site.
Our carpets are available exclusively through our retail partner
LivSpace, and through CARTERS trade branches for builders. Use the
Store Finder to find your nearest branch and arrange a consultation.
What's the difference between LivSpace and CARTERS?
LivSpace is our showroom partner, where homeowners can meet a
flooring consultant and view samples in person. CARTERS branches
serve builders and trade customers with project-ready quoting and
on-site check measures.
How much does Station Collective wool carpet cost?
Pricing depends on the range you choose, the size of your space,
and installation requirements, so we don't list prices online.
Book a consultation with your nearest LivSpace branch for an
accurate quote.
What happens after I get in touch — what's the process?
It's three steps. First, you meet with your LivSpace consultant,
who works with you (and your builder, if you have one) to identify
the right flooring for your design, budget and lifestyle. Second,
you review and confirm your design specs and any other details.
Third, we work with you and your builder to arrange installation
and billing.
Can I get a sample before I decide?
Yes. Each range page lets you add colourways to a sample cart and
preview them in a room setting with our room visualiser before you
visit a store. Speak to your LivSpace consultant about getting
physical samples in hand.
Our Wool & Ranges
What is Station Collective?
Station Collective is a curated collection of 100% New Zealand
wool carpets, grown on high-country stations across Aotearoa and
crafted for the Kiwi lifestyle. We're proudly owned and operated
by Wools of New Zealand, a 100% farmer-owned company — so every
range carries the name of one of our partner stations.
Is the wool traceable to a specific farm?
Each range is named after one of our partner stations, but the
wool itself is traceable to New Zealand as a whole rather than a
single farm — wool from several of our grower families is blended
together to make each carpet batch. Wools of New Zealand is 100%
farmer-owned, and we trade wool on behalf of the farmers who grow
it.
What ranges are available, and how do they differ?
Our current ranges are Haywards, Benmore, Melrose, Fairview,
Beckford, Belmont and Ratanui, with Clairmont coming soon. Ranges
vary by pile type (loop or cut pile), pile weight and texture —
for example, Clairmont is a 60oz luxury heathered loop pile, while
other ranges suit different rooms and levels of foot traffic. Full
specifications are listed on each range's page.
Is wool carpet warmer than synthetic carpet?
Yes. Wool is a natural insulator, so it helps keep rooms warmer in
winter and cooler in summer, and feels noticeably warmer underfoot
than synthetic fibres — one of the reasons it suits New Zealand
homes so well.
Sustainability & Health
Is Station Collective wool carpet sustainable?
Yes. Our wool is a natural, renewable resource — free-ranging,
rain-washed and sustainably farmed on land that's been in our
families for generations. Grown year after year, it's fully
biodegradable at the end of its life, unlike synthetic fibres.
Is wool carpet a good choice for allergies and air quality?
Yes. Wool fibres trap dust and pollen out of the breathing zone —
the particles are too large to become airborne again easily — and
wool naturally purifies indoor air. Station Collective is a proud
Gold Sponsor of Asthma New Zealand.
Is wool carpet fire safe?
Yes. Wool is naturally flame-resistant. Our carpets are tested to
a Critical Radiant Flux fire rating of 2.2 kW/m² under conventional
installation, well suited to residential use.
Who grows the wool, and is it ethically produced?
Our wool is grown by New Zealand farming families — long-term
guardians of hill-country land that's often been farmed for
generations. As a 100% farmer-owned company, Wools of New Zealand
exists to bring the value of that wool back to the people who
grow it.
Care, Warranty & Durability
Is it normal for a new wool carpet to shed?
Yes, some shedding is a normal part of owning a wool carpet,
especially in the first few months after installation, as small
loose fibres work their way out with everyday use. It doesn't
affect the quality, strength or lifespan of your carpet, and
usually settles within three to four months with regular
vacuuming.
How do I care for my wool carpet?
Vacuum weekly using a suction-only vacuum with a static head —
suitable for both cut pile and loop pile — and attend to spills
promptly. An adjustable rotating brush head can occasionally help
lift loose fibres, but make sure the brush height doesn't touch or
pull at the pile.
Is Station Collective carpet durable enough for kids and pets?
Yes. Wool fibres are naturally strong and resilient, and our
ranges are rated for Residential Extra Heavy Duty use and stairs —
durable enough for kids, dogs and everyday family life, while
still looking and feeling great.
What warranty comes with Station Collective carpet?
Our ranges carry a 10–15 year warranty, depending on the range.
Full terms are available as a downloadable warranty document on
each range's page. Note that stain-repellent treatments containing
silicone or bleach can void the warranty, so always check the care
instructions first.
Can't find your answer? Get in touch — we're happy to talk products, sustainability or wool provenance.

